FAQ
Frequently Asked Questions
| Question | Answer |
|---|---|
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1. What makes Ghalia & Co. Baby onesies "Smart"? |
Our onesies are designed with unique features for maximum safety and comfort: • Safety First: A dedicated, secure internal pocket for an Air Tag, allowing you to keep track of your baby in crowded places. • Grow-with-me Design: Three levels of adjustable snaps (extenders) at the crotch, so the onesie grows with your baby and lasts 3 times longer. • Envelope Neckline: Designed for easy dressing and undressing, allowing you to pull the onesie down over the shoulders without bothering the baby's head. • Integrated Scratch Mittens: Built-in flip-over gloves to keep tiny hands warm and prevent babies from scratching their delicate faces. • Double Layer Protection: Features a high-quality 2-layer fabric design to provide extra warmth and protection during cold weather. |
| 2. What materials do you use? | We use 100% premium Egyptian Cotton. It is incredibly soft, breathable, and hypoallergenic, making it perfect for your baby’s sensitive skin. |
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3. How should I care for my Ghalia & Co. pieces? (Washing Instructions) |
To keep your 100% Egyptian Cotton garments soft and in perfect shape, we recommend: • Machine Wash: Wash at a temperature of 40°C on a gentle cycle. • Turn Inside Out: This protects the fabric and the Air Tag pocket. • No Bleach: Avoid using bleach or harsh chemicals. • Tumble Dry Low: Or air dry in the shade to maintain the cotton's natural softness. • Iron Low: If needed, iron on a low heat setting. |
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4. How do I choose the right size? |
Since our onesies are adjustable, they offer a flexible fit. Please refer to our Size Guide on the product page. If you are between sizes, we recommend sizing up, as the adjustable snaps will help bridge the gap. |
| 5. How long does shipping take? |
Standard delivery takes 3 to 5 business days across Egypt. |
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6. Can I return or exchange my order? |
For hygiene and safety reasons, we do not accept returns or exchanges once an item has been delivered. If you receive a defective or damaged item, please contact us within 48 hours for a free replacement. |
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7. How can I contact customer support? |
We are here for you! You can reach us via: • Email: ghaliaandcobaby@gmail.com |